{"id":29846,"date":"2026-03-07T05:50:46","date_gmt":"2026-03-07T05:50:46","guid":{"rendered":"https:\/\/cralec.com\/?page_id=29846"},"modified":"2026-03-27T10:34:43","modified_gmt":"2026-03-27T10:34:43","slug":"shipping-delivery-refund-terms","status":"publish","type":"page","link":"https:\/\/cralec.com\/?page_id=29846","title":{"rendered":"Shipping, Delivery & Refund Terms"},"content":{"rendered":"\t\t
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Shipping, Delivery & Refund Terms<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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I: Shipping & Delivery Terms<\/strong><\/h3>
CRALEC<\/b><\/strong>\u00a0is committed to providing the best shipping solutions for you! As you can see, we are a Hong\u00a0Kong company that ships hundreds of packages worldwide every day,\u00a0and we have been striving to offer the highest level of service to our clients.<\/span><\/h5>
1: Shipping Restrictions<\/span><\/h5>
We aim to offer the best service to all customers, but due to international regulations, we can not ship to the countries listed as followings. We apologize for this.<\/span><\/h5>
Bahamas. Cuba. Iran. Sudan. Syria. Yemen. (The list is subject to regular updates)<\/h5>
2: Shipping Address Policy<\/span><\/h5>
We only ship to residential addresses. Orders shipped to commercial addresses, companies, warehouses, pickup points, PO Boxes, or hotels may be canceled, delayed or returned. To ensure smooth delivery, please provide a valid home address.<\/u><\/h5>
3: Shipping, Transit & Delivery<\/span><\/h5>
Delivery time = Processing time + Shipping time (weekends, holidays, customs delays, wars, natural disasters, force majeure events and any other unforeseen circumstances are not included)<\/span><\/h5>
Processing time: Typically takes 1-3 business days. Once the package is shipped, <\/span>CRALEC support team\u00a0will send you an email with detailed shipping information\u00a0and a tracking number.<\/span><\/h5>
Shipping time: Typically takes 5-10 business days (by courier <\/span>DHL\/FedEx\/UPS\/USPS\/SF.Express\/ EMS etc.)<\/span><\/h5>
Standard delivery time: Typically takes 7-20 business days, but it varies by country and region.<\/span><\/h5>
United States, Canada, United Kingdom, Australia, New Zealand- typically takes 7-15 business days.<\/span><\/h5>
European Union countries- typically takes 7-15 business days.<\/span><\/h5>
Other countries and regions: typically takes 7-20 business days.<\/span><\/h5>
Delivery to Hawaii, Alaska, Guam, Puerto Rico and other similar regions may take around one month. This is not a fixed timeline, but sometimes, transit time can be beyond our control.<\/span><\/h5>
The above information is for your reference only, please allow an <\/span>error margin of 1-3 business days due to complex international transit.<\/span><\/h5>
Delivery times stated are not a guaranteed delivery time. Internationally shipped packages must pass through customs and we cannot control or be held responsible for delays at customs. If you are unsatisfied with service provided by your country's customs agency you (as a citizen\/resident) should contact them and file a complaint.<\/span><\/h5>
P.S. If you input wrong shipping address and contact information, pls try your best to contact us within 24 hours, as you might know, we are unable to redirect to another address after the package has been shipped out, it is totally out of our control. So please be very careful to make sure you leave all information correctly, by placing an order with CRALEC, you undertake to provide full and correct shipping details. We sincerely apologize for any inconvenience this may cause, but we hereby declare that we assume no responsibility for any resulting issues.<\/h5>
4: Shipping Charges & Free Shipping<\/span><\/h5>
Typically, a standard package costs about USD15 to USD20\u00a0for express shipping. For packages over 1kg, additional fees will apply depending on the destination country or region, though we're offering flat rate shipping policy.<\/span><\/h5>
Shipping costs are calculated at the checkout and depend on the weight of your order and your delivery address. We strive to ensure reasonable shipping rates. However, shipping fees are determined by the logistics carrier. We hope this explanation helps. Please feel free to contact us if you have any further questions<\/span>.<\/h5>
Tired of high shipping costs? Don't worry- all prices on our store already include taxes, VAT and customs duties. Unlike other stores, you won't pay any extra fees!<\/u><\/h5>
You enjoy free shipping; orders over $80 US dollars qualify for free shipping!<\/u><\/h5>

II: Lost, Missing & Broken Items Policy<\/strong><\/h3>
While we do everything we can to ensure that your package arrives in a timely manner and without breakage, we cannot control every aspect of its journey. We will always work hard to satisfy your needs and concerns and we appreciate your patience and understanding!<\/strong><\/h5>
To avoid any problems with your package\uff1a<\/span><\/h5>
1: Make sure that your correct address is on file with us and also with whichever payment method you choose to use. We will not be responsible for packages sent to the wrong address since the address used for shipping labels is pulled directly from the information you give us when placing your order. We do not manually type anything, so if the address is incorrect, it's not because we made a mistake. Please be mindful of autofilled addresses! If you choose to have your package redirected by<\/span> DHL\/FedEx\/UPS\/USPS\/SF.Express\/EMS\u00a0to another address, we will not be held responsible for lost packages.<\/span><\/h5>
2: If you have not received your package <\/span>60 days after consignment<\/u>, please contact us and we will start investigating the matter. We cannot file a claim on your behalf with <\/span>DHL\/FedEx\/UPS\/USPS\/SF.Express\/EMS.<\/h5>
3: After serious verification, your package has been confirmed lost during transit and transfer, we will offer to re-ship without additional charges. We will re-ship the replacement package by using the original shipping method you paid for.<\/span><\/h5>
4: Please be aware that there is a difference between a package that is lost in transit and a package that is missing after it has been marked \"Delivered\" by the courier. If a package has been marked as delivered but you cannot find it, we are unable to do anything. We cannot issue a refund or send a replacement, and we cannot file a claim for a package that has been marked as delivered. We recommend you check at an alternate entrance to your domicile, at a neighbor's house or apartment, or at the front desk of your apartment complex or place of business to see if the package has simply been misdelivered. If the package is not in one of those locations, please contact the courier to see if they can help locate your package.<\/span><\/h5>
5: Although we pack all of the items we send with lots of bubble wrap and take great care with packing, sometimes items will arrive broken. Let us know immediately if you receive broken or damaged items. If an item is broken or missing from your order, we reserve the right to require you to provide photographic documentation of the defect or damage before we can replace the item or refund you.<\/span><\/h5>
6: Please contact us within <\/span>14 days\u00a0of receipt of your order if something is missing or broken. We will not send replacements or issue refunds if you wait longer than <\/span>14 days\u00a0after receipt of your order.<\/span><\/h5>
7: If the items you ordered are damaged or confiscated by the customs agency of your country there is absolutely nothing we can do about it! Packages opened or confiscated are not considered lost or broken. If you feel wronged or feel that you deserve compensation, then you need to petition your relevant government representative or customs agency directly. CRALEC\u00a0cannot be held responsible in any way for damages caused by customs agencies and their practices.<\/span><\/h5>
8: In the event that the customs agency of your country disallows entry of the package we cannot be responsible! We will refund you for the amount you paid minus shipping (both to and returning from your country) plus a 30% restocking fee if you choose not to pay for re-shipment of your order. Please be familiar with the customs requirements of your home country so that we can avoid unnecessary and costly problems and delays.<\/span><\/h5>
9: If the package is returned to us as \"undeliverable\" or \"wrong address\" or denied by your customs agency (or any other reason) we can attempt to send the package again, but you will be charged postage fees for the returned shipping as well as the second attempt shipping to you. \u00a0There are no 100% refunds for items sent back to us, your only option is to ask us to send the items again and pay relevant postage fees or pay a restocking fee of 30% in addition to return postage fees from your country back to us.<\/span><\/h5>
10: We cannot contact your local post office or customs office.<\/span><\/h5>
11: If an item arrives damaged in some way and you request a replacement or refund, we reserve the right to request photographs and or that the damaged item be returned to us. We wrap your order in quite a bit of bubble wrap, but we're not able to control how the package itself is handled during transport.<\/span><\/h5>
12: Please note that orders shipped to APO or FPO boxes may take longer than standard shipping. This is beyond our control due to the way the post office handles mail and packages to those addresses.<\/span><\/h5>

III: Cancellation, Return and Refund Policy<\/strong><\/h3>
1: <\/strong>We sincerely apologize, but we cannot accept returns simply because of buyer's remorse after the order has shipped. This practice is becoming all too common and we do realize that certain huge online retailers have created unrealistic return\/refund expectations, but we likewise ask you to realize that small businesses like <\/span>CRALEC\u00a0-\u00a0HONG KONG JNR INTERNATIONAL LIMITED\u00a0cannot operate in that manner. Thank you for your understanding!<\/span><\/h5>
2: For items returned as undeliverable or any other reason, there is a 30% restocking fee you should pay if you request a refund. If you would prefer to have the items shipped again, you must pay the actual shipping costs that we incurred shipping to you initially, even if your initial order qualified for flat rate or free shipping.<\/span><\/h5>
3: If you desire to cancel the order before it is shipped you may do so but you will be charged a <\/span>5% cancellation fee. \u00a0We charge this fee because to cover the associated transaction fees that we got charged by <\/span>Paypal, credit card or other processors. If you simply want to add items to your order, remove items, change the shipping method or anything else that does not require canceling the order, please email <\/span>support@cralec.com<\/u>\u00a0with your request. Our support team can edit your order and a cancellation fee will not apply. Thanks for your understanding.<\/span><\/h5>
4: Actual colors of porcelains and teaware\u00a0may vary from the pictures. Darkness and lightness of hues as well as colors and paint may vary. This is due in part to the natural variations in the materials used, the variations in production run, as well as the photography and lighting that was used. Photos provided are strictly for general reference. We will not accept returns, offer exchanges or issue refunds for these differences. Porcelains and teaware will have natural variations to the finish due to differences in the kiln, differences in the composition of the glazes and a multitude of other reasons. These natural variations are to be expected and, as such, we cannot offer refunds or exchanges simply because you don't like the variation you received<\/span>.<\/h5>
5: Please inspect your tea before consuming it. If you feel something is wrong with the tea, contact us at <\/span>support@cralec.com<\/u>\u00a0before consuming your tea. And tea is not sheltered in an airtight environment, so we have limited control over the conditions in which it is stored. Sometimes, tea oils will seep through the wrapper. This is not a defect and is a common occurrence. If you suspect something is wrong with your tea and do not contact us prior to consuming it, we are in no way responsible and we will not accept returns or refunds. Vacuum sealed teas may sometimes lose their seals. As much as we'd like to, we cannot do anything about this. We make no guarantees that teas originally vacuum sealed will remain sealed and we will not issue refunds or accept returns because of a lost vacuum seal.<\/span><\/h5>
6: If you decide you'd like to use a different payment method after you've already completed your order, please be aware that the cancellation fee of 5% will still apply. Please also be aware that once you've completed your purchase, there is likely already a temporary hold on the original payment method, and your refund will not be instantaneous. We have no control over this whatsoever. In other words, please make sure to check the payment method you're using before you complete your order!<\/span><\/h5>
7: Please review your cart before finalizing your order. If you have accidentally added too many items to your cart, don't hesitate to make changes promptly to avoid unnecessary losses or inconvenience. Removing any item from your order once it has been submitted means we have to issue a refund, and we are charged a 5% fee by our credit card processor and Paypal to refund a transaction. Any such losses will be on you.<\/span><\/h5>
8: Before finalizing your purchase is also the time to double check that you have inputted any relevant discount code. If you are unsure of where to input the code, please pause for a moment and contact us before proceeding. We can not add codes post-purchase, and to issue a refund for a code that wasn't inputted causes us to incur the same 5% fee that will be also on you.<\/span><\/h5>
9<\/span>: By placing, paying for, and completing orders with our store, you acknowledge and agree to all our shipping, delivery, return and refund policies. Please be aware, this is very important!<\/u><\/strong><\/h5>
Best of all, every product we sell online is fully compliant and certified. All materials and manufacturing meet strict regulatory standards- especially for food items, primarily our teas. Our teas hold 4 major organic certifications: EU Organic, USDA Organic, JAS Organic and China Organic, so you can purchase and consume with complete confidence. We welcome any third-party testing. You may also directly contact EU, US, Japanese and Chinese organic certification bodies to verify compliance and product details. Our philosophy is deeply rooted in the classical Chinese way of life- one that embraces harmony with nature, or what we call \"Unity of Heaven and Humanity\" (Tian Ren He Yi). Guided by this timeless wisdom, we pour immense care into every edible and drinkable product we offer. Pl<\/strong>ease<\/strong>\u00a0note again that all tea products selling in our online store are 100% natural, pure, green, untain<\/strong>t<\/strong>ed and certified organic which we think is very very important!<\/strong><\/h5>

HONG KONG JNR INTERNATIONAL LIMITED<\/strong><\/h4>

PETER LEUNG IND BUILDING, 103 WAI YIP STREET, KWUN TONG, HONG KONG (NOT FOR RETURNS)<\/strong><\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Shipping, Delivery & Refund Terms I: Shipping & Delivery Terms CRALEC\u00a0is committed to providing the best shipping solutions for you!<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29846","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cralec.com\/index.php?rest_route=\/wp\/v2\/pages\/29846","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cralec.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cralec.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cralec.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cralec.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=29846"}],"version-history":[{"count":5,"href":"https:\/\/cralec.com\/index.php?rest_route=\/wp\/v2\/pages\/29846\/revisions"}],"predecessor-version":[{"id":30214,"href":"https:\/\/cralec.com\/index.php?rest_route=\/wp\/v2\/pages\/29846\/revisions\/30214"}],"wp:attachment":[{"href":"https:\/\/cralec.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=29846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}